Installation Guide
®
Wyse VX0LE Conversion to ThinOS
®
TM
Wyse Simple Imager Release 2.0.2
TM
Wyse Device Manager Release 4.8.5
Issue: 070111
PN: 883887-05L Rev. B
iv
Contents
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1
Introduction
This guide provides the instructions you need to use Wyse® Simple ImagerTM or Wyse
Device ManagerTM to convert the following Wyse VX0LE cloud clients to ThinOS:
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•
•
•
V30LE (part numbers include: 902134, 902142, 902179, and 902180)
V50LE (part numbers include: 902135, 902143, 902181, and 902182)
V90LE (part numbers include: 902136, 902144, 902183, and 902184)
V90LEW (part number: 902188)
Kit Contents
The conversion kit includes:
•
1 Year ThinOS Maintenance (you will receive an email from Wyse or your reseller with
full instructions)
•
•
Conversion Software Assembly DVD-ROM
Wyse Conversion Labels (you must attach a Wyse label to each converted cloud
client)
Figure 1 Kit contents
The Conversion Software Assembly DVD-ROM contains:
•
•
•
A PDF of this Reference Guide
Wyse Simple Imager Release 2.0.2
VX0LE 128MB ThinOS Conversion Images folder containing the following:
·
WSI VX0LE 128MB ThinOS Conversion folder containing:
1V12 folder
1V12.i2d file
·
WDM VX0LE 128MB ThinOS Conversion folder containing:
ConvertVX0toV10 folder
ConvertVX0toV10.rsp file
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Chapter 1
Wyse Technical Support
questions, you can submit your questions using the Wyse Self-Service Center at
http://support.wyse.com/selfservice.html or call Customer Support at 1-800-800-WYSE
(toll free in U.S. and Canada). Hours of operation are from 6:00 A.M. to 5:00 P.M. Pacific
Time, Monday through Friday.
Related Documentation and Services
Fact Sheets containing the features of hardware products are available on the Wyse Web
product, and then click the link for the Fact Sheet.
Administrator and other documentation for your cloud client model are available at:
Wyse Online Community
Wyse maintains an online community where users of our products can seek and exchange
information on user forums. Visit the Wyse Online Community forums at:
2
Converting Wyse VX0LE to
ThinOS
This chapter provides the step-by-step instructions you need to convert supported Wyse
VX0LE cloud clients to ThinOS.
Depending on the Wyse product you want to use, complete one of the following:
•
•
Procedures: Using Wyse Simple Imager
Step 1: Install Wyse Simple Imager 2.0.2
Install Wyse Simple Imager 2.0.2 (contained on the Conversion Software Assembly
Step 2: Copy the 1V12 Folder and 1V12.i2d File (on the DVD-ROM) to Correct Locations
1. Open the VX0LE 128MB ThinOS Conversion Images folder on the Conversion
Software Assembly DVD-ROM.
2. Open the WSI VX0LE 128MB ThinOS Conversion folder (contained in the VX0LE
128MB ThinOS Conversion Images folder).
3. Copy the 1V12 folder (contained in the WSI VX0LE 128MB ThinOS Conversion folder)
to C:\Inetpub\ftproot\Rapport\Tools\sa (this is a folder created by WSI during
installation when using the default installation settings; see "Step 3: Install Wyse
created during the installation.
4. Copy the 1V12.i2d file (contained in the WSI VX0LE 128MB ThinOS Conversion
folder) to any folder on the machine to which you installed WSI (be sure the folder is
accessible by WSI).
Step 3: Use Wyse Simple Imager to Convert Each Cloud Client
Use the following guidelines on each cloud client you want to convert:
1. Connect the cloud client (to be imaged) to the router with DHCP running that is
attached to the machine on which Wyse Simple Imager is installed. Be sure the cloud
client is shut down.
Caution
Ensure all software firewalls and antivirus services are stopped.
2. Launch the Wyse Simple Imager console (double-click the Wyse Simple Imager icon).
4
Chapter 2
Figure 2 Wyse Simple Imager console
3. Select V12 in the Select Product list, and then click Add to open the Add Image dialog
box.
Figure 3 Add Image dialog box
4. Use the following guidelines:
•
•
Product - V12 is automatically entered (leave this value).
Image Version - Enter Conversion for Image Version. This refers to the new
Firmware version.
•
Flash Size - This is the amount of flash memory installed in your cloud client. Flash
Size can be 128, 256, 512, 1024, 2048.
NOTE: To determine the flash size of your cloud client (location of the flash size is
as follows):
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·
·
V30LE: Start > Control Panel > System > System Info tab
V50LE: Start > Control Panel > System > System Information > Identity tab
V90LE and V90LEW: Start > Control Panel > System > Client Information >
General tab
Tip
See your cloud client documentation for help on viewing the flash size.
•
•
Description - Enter what you want for your information. This information will help
you identify the characteristics of the device for which you are using this image.
IMPORTANT: Be sure to use only Alphanumeric characters (A through Z and 0
through 9), underscore (_), or spaces.
Image File - Click Browse, navigate to the folder on your hard drive that contains
Converting Wyse VX0LE to ThinOS
5
file to select it (you may need to select the All Files option from the Files of Type box
to display the 1V12.i2d file for selection), and then click Open.
Caution
Do not use the 1V12.i2d file directly from the Conversion Software Assembly
DVD-ROM.
Figure 4 Browse to select 1V12.i2d file
5. After you have completed configuring the Add Image dialog box, click OK. After the
image file has been successfully added, the success message appears.
Figure 5 Image successfully added
6. Click OK. The firmware image now appears in the Wyse Simple Imager console and is
ready to be submitted.
7. Select the firmware you added in the Select Firmware list and click Submit. After the
image file has been successfully submitted, the Please start/restart the client to start
imaging message appears.
Caution
Do not close the console until after the cloud client is successfully imaged
with the new firmware.
Figure 6 Start/Restart the client to start imaging
8. Click OK.
9. After the Log window appears, start the cloud client. After the imaging process is
complete, the Log window will display the log messages and the final status. If the
imaging was successful, a Success message will be displayed. If it failed, it will display
6
Chapter 2
Step 4: Attach a Wyse Conversion Label on Each Converted Cloud Client
The conversion kit is supplied with Wyse Conversion Labels that must be attached to each
need.
Caution
Failure to install the label may cause delays in service and support. The
serial number must be given to a Customer Support Technician to validate
entitlement to support and service from Wyse. Failure to do so will result in
the original operating system being loaded on the device and is in breach of
your license agreement.
Figure 7 Placement of Wyse Conversion Label
Step 5: Obtain a Firmware Update
After converting your cloud clients, you must use your 1 Year ThinOS Maintenance (you
should have received an email from Wyse or your reseller with full instructions) to obtain
any available firmware update (if you did not receive this email, contact your reseller).
Tip
If you are unfamiliar with updating firmware on your Wyse ThinOS cloud
client, refer to Wyse Knowledge Base Solution #10566 (go to the Wyse
Warning
Wyse Cloud Client Software Maintenance is required to be eligible to receive
new versions of cloud client software and subsequent releases of
corresponding documentation and tools. Wyse announces new versions of
software through the WyseView newsletter. To receive notification of
available software updates, customers must subscribe to the free WyseView
than one device requires that you first purchase from Wyse additional copies
of, or licenses to, the Software. Contact your local Wyse distributor or Wyse
Inside Sales at 1-800-800-9973 option 1 or 1-408-473-1200 option 1.
Converting Wyse VX0LE to ThinOS
7
Procedures: Using Wyse Device Manager
Step 1: Access the DVD-ROM from the Correct WDM Server
Access the Conversion Software Assembly DVD-ROM from the machine to which you
installed the WDM Administrator Console (MMC Snap-in).
Step 2: Copy the WDM VX0LE 128MB ThinOS Conversion Folder (on the DVD-ROM) to
C:\WDM_Packages
1. Open the VX0LE 128MB ThinOS Conversion Images folder on the Conversion
Software Assembly DVD-ROM.
2. Copy the WDM VX0LE 128MB ThinOS Conversion folder (contained in the VX0LE
128MB ThinOS Conversion Images folder) to C:\WDM_Packages.
Step 3: Register and Deploy the WDM Package
Use WDM to register and deploy the WDM package as you normally would. For more
information on registering a package from a script file (.rsp), see Administrators Guide:
Wyse Device ManagerTM.
Step 4: Attach a Wyse Conversion Label on Each Converted Cloud Client
The conversion kit is supplied with Wyse Conversion Labels that must be attached to each
need.
Caution
Failure to install the label may cause delays in service and support. The
serial number must be given to a Customer Support Technician to validate
entitlement to support and service from Wyse. Failure to do so will result in
the original operating system being loaded on the device and is in breach of
your license agreement.
Figure 8 Placement of Wyse Conversion Label
Step 5: Obtain a Firmware Update
After converting your cloud clients, you must use your 1 Year ThinOS Maintenance (you
should have received an email from Wyse or your reseller with full instructions) to obtain
any available firmware update (if you did not receive this email, contact your reseller).
Tip
If you are unfamiliar with updating firmware on your Wyse ThinOS cloud
client, refer to Wyse Knowledge Base Solution #10566 (go to the Wyse
8
Chapter 2
Warning
Wyse Cloud Client Software Maintenance is required to be eligible to receive
new versions of cloud client software and subsequent releases of
corresponding documentation and tools. Wyse announces new versions of
software through the WyseView newsletter. To receive notification of
available software updates, customers must subscribe to the free WyseView
than one device requires that you first purchase from Wyse additional copies
of, or licenses to, the Software. Contact your local Wyse distributor or Wyse
Inside Sales at 1-800-800-9973 option 1 or 1-408-473-1200 option 1.
A
Installing Wyse Simple Imager 2.0.2
This appendix provides the detailed procedures you must complete to install Wyse Simple
Imager 2.0.2.
Pre-Installation Checklist
Before you begin installing Wyse Simple Imager, make sure you have met the
requirements on this checklist for the machine to which Wyse Simple Imager will be
installed:
Caution
Do not install Wyse Simple Imager on any machine which has Wyse Device
Manager software installed.
•
One of the following 32-bit Windows operating systems must be installed (be sure that
all systems are up-to-date with current Microsoft service packs, patches, and updates):
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·
Windows 2003 Server Standard/Enterprise with SP2 or later
Windows XP Pro with SP3 or later
Caution
Virtual machine environments are not supported.
•
•
IIS with FTP and HTTP (World Wide Web Service) must be installed, enabled, and
running.
Any inexpensive external router with DHCP enabled must be connected to the
machine and both the machine and router must be isolated.
Caution
Wyse Simple Imager must be installed and used on a machine (with a
connected router running DHCP) that is isolated. Do not install Wyse Simple
Imager on any machine which is connected to a network.
•
•
Any existing previous version of Wyse Simple Imager must be uninstalled.
A single network adapter is supported. If you have two adapters, you must disable one
(for example, for a laptop with a wireless adapter, you must disable the wireless
adapter).
•
•
All software firewalls and antivirus services must be stopped.
Place the Wyse Simple Imager 2.0.2 software (found on the Conversion Software
Assembly DVD-ROM) into a folder on the machine.
10
Appendix A
Procedures
Tip
Be sure you have completed all pre-installation requirements as described in
Step 1: Verify FTP Settings
1. Launch IIS (click Settings > Control Panel > Administrative Tools > Internet
Information Services (IIS) Manager).
Figure 9 Launch IIS
2. In the IIS Manager screen, right-click Default FTP Site in the details pane and select
Properties to open the Default FTP Site Properties dialog box.
Tip
If you cannot find the Default FTP Site option, verify that FTP services are
Figure 10 Default FTP Site Properties
3. Click the Home Directory tab and ensure the following:
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•
•
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A directory located on this computer option is selected
Local path is C:\Inetpub\ftproot (this is the default path)
Read, Write, and Log visits check boxes are selected
MS-DOS option is selected
Installing Wyse Simple Imager 2.0.2
11
Step 2: Verify DHCP is Running
You can verify DHCP is running by going to Start > Control Panel > Network
Connections, double-click your LAN connection (for example, Local Area Connection) to
open the Local Area Connection Status dialog box, click the Support tab and then
ensure that your Address Type is Assigned by DHCP. If this is not the case, you must
correct the problem before continuing. If DHCP is not running do not install Wyse Simple
Imager until it is running.
Figure 11 Local Area Connection Status dialog box
Step 3: Install Wyse Simple Imager
Navigate to the Wyse Simple Imager Release 2.0.2 folder on your hard drive (this is the
open the installation wizard, and then follow the prompts. It is recommended that you use
the default settings provided during installation.
Caution
Be sure that the installation path is the same as the default path of the IIS
FTP root path (for example, C:\Inetpub\ftproot).
Figure 12 Default installation path
After Wyse Simple Imager installation is complete, a Wyse Simple Imager icon will be
created on the desktop from which the application can be run.
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Appendix A
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B
Troubleshooting
This appendix includes troubleshooting information.
Note
Problem
Solution
When attempting to image a cloud
client you receive an ARP Timeout
error.
This means that the cloud client was unable to obtain an IP
address from your DHCP server on the router (ARP means
Address Resolution Protocol). This indicates a problem with your
DHCP server on the router (see your router documentation to fix
the problem).
You are receiving Incompatible
Firmware messages.
Be sure you have the correct information in the Add Image
dialog box as described in "Step 3: Use Wyse Simple Imager to
The new image was sent to the cloud Use the following:
client but the cloud client boots
normally to the old firmware.
•
Verify the boot order. Turn on the cloud client power, press
and hold the DELETE key to enter the BIOS setup. When
prompted, enter the password Fireport (case sensitive). The
first boot device should be set to PXE or LAN. If that is not
the case, make the necessary changes.
•
•
Verify that the FTP Server has the Write permission enabled
Verify on the Wyse Simple Imager server: Go to Start > Run,
enter cmd, and click OK. At the command prompt (c:>) enter
ipconfig and press the Enter key: If you see an IP address
of 127.0.0.1 anywhere, you have a loopback network
condition. To recover from this, uninstall Wyse Simple Imager
ONLY, make sure you connect the Wyse Simple Imager
server and the cloud client (with power applied to it, but NOT
powered-on) to the router, and then re-install Wyse Simple
Imager.
•
•
Verify the directory structure is set to:
c:\inetpub\ftproot\rapport
c:\inetpub\ftproot\rapport\tools
c:\inetpub\ftproot\rapport\tools\sa
Remove any spaces in the firmware filename under
C:\inetpub\ftproot\rapport\<product>. FTP does not recognize
spaces.
14
Appendix B
Problem
Solution
When attempting to image a cloud
client you receive an Illegal TFTP
operation error message.
Use the following:
•
If this is the first you are attempting to image using Wyse
Simple Imager, more than likely this is an installation
problem. Review the Wyse Simple Imager installation section
and verify the installation process.
•
If Wyse Simple Imager worked correctly in the past, try
re-imaging a different cloud client. If the issue is resolved,
you have a hardware problem and will need to send the
defective cloud client to the Wyse service department for
When attempting to image a cloud
client you receive a Boot file not
found message.
If you have a VPN client installed on the Wyse Simple Imager
server, remove it and try again.
Obtaining File not found error
messages.
Verify that your default FTP server address is set correctly using
the IIS Administration utility (see Microsoft documentation).
You are not obtaining an IP Address.
In any case where you are not obtaining an IP Address, verify
that the router DHCP server is up and running (see your router
documentation to fix the problem).
You are obtaining a PXE-E78 error on PXE-E78 means Unable to locate boot server. The most
the cloud client and cannot re-image. common cause of this is when the Wyse Simple Imager server is
installed by itself with no router running DHCP connected to the
Wyse Simple Imager server. In such a case, you receive a
loopback IP Address created for the proxy server in Wyse
Simple Imager. Uninstall Wyse Simple Imager ONLY, make sure
you connect the Wyse Simple Imager server and the router with
DHCP running and then re-install Wyse Simple Imager.
When re-imaging a device, the cloud
client reboots as normal to the
original firmware.
When a device is imaged, two log files are created. These files
will have the extensions of .log and either .fin or .end (these files
are located in the following directory:
C:\inetpub\ftproot\rapport\tools\sa\logs).
•
•
•
.fin - Indicates a Successful imaging of the device
.end - Indicates a Failure to image a device
.log - Contains the Transaction information of the imaging
process
To correct this problem, go to the Wyse Simple Imager console
can also manually delete these files and try re-imaging again.
You followed the usage instructions
and still cannot image the cloud
client.
Uninstall Wyse Simple Imager and then re-install according to
the instructions in this guide.
Troubleshooting
15
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Installation Guide
®
Wyse VX0LE Conversion to ThinOS
Issue: 070111
Written and published by:
Wyse Technology Inc., July 2011
®
®
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